Who this covers
This policy applies to personal information collected by Retaining Wall Mandurah through this website, its enquiry form and the phone number (08) 9515 3332.
Information we collect
Only what you choose to give us, which normally includes:
- your name, phone number and email address
- the suburb or address of the property
- a description of the wall or slope, measurements and photos
- notes about access, boundaries, pools, canals or neighbours.
Like most websites, the site and the form provider may also record basic technical data such as browser type, pages visited and approximate location from an IP address. This is used to keep the site and form working and to understand which pages are useful.
Why we collect it
To pass your enquiry to an independent retaining wall contractor who can contact you, inspect the job and give you a quote, and to follow up if your enquiry has not been answered.
Who receives it
Your enquiry details are shared with the independent contractor or contractors we refer the job to. They use it to contact you and quote. Our form and phone systems are run by third-party providers who process the information on our behalf. We do not sell your personal information.
How long it is kept
Enquiry information is kept for as long as it is reasonably needed to handle the enquiry and any follow-up, and for record keeping. You can ask for it to be deleted.
Your choices
You can ask what information we hold about you, ask for it to be corrected, or ask us to stop contacting you. Call (08) 9515 3332 to do so.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No method of sending information over the internet is completely secure.
Complaints
If you are unhappy with how your information has been handled, contact us first. If the matter is not resolved, you can contact the Office of the Australian Information Commissioner.
Changes
This policy may be updated from time to time. The current version is always on this page.